We always want the best for our customers. Not only when it comes to our e-bikes, but also when it comes to clear and simple information about everything you want or need to know. From shipment and delivery to exchange and returns, we tell you all about it. And if you have any questions, you can always contact us by the contact form.
SHIPMENT & DELIVERY
Our aim is to deliver every bike in whole Europe door to door. That means that you can order a bike by our website and it will be delivered at your front door! Due we are a start-up, we don’t have full coverage in whole Europe yet, but we are working hard to achieve this. So if the door to door delivery isn’t possible yet in your country, we will arrange a tailor made solution for you. It is our job to make sure you will receive your bike and we will do everything to make you satisfied.
If you don’t want to use the door to door service, you can also choose to let your e-bike delivered at a pick up point. Together we’ll make sure that we deliver the e-bike at the possible pick up point you prefer.
As soon as we received your order, we’ll check every single detail about your specific order, and send you a confirmation mail. In the conformation mail you’ll find all needed information and we will update you periodically about the latest changes and status.
We offer free shipping to all European countries. For the delivery of your model, you can choose between two delivery methods:
LOGO and Go BikeService
LOGO and GO BikeService have teamed up to ensure you receive the ultimate customer experience. Go BikeService is the first bicycle service network which combines both mobile and stationary service points to deliver and service your bike. LOGO customers can utilize GO BikeService for the following services: Delivery, Service, Warranty, Bike Fitting, Returns. The partnership between LOGO and GO BikeService combines all advantages of online sales with a full offline service solution.
The door to door service and the delivery at the pick up point will be arranged by GO BikeService. Your LOGO bike will be pre-assembled by a certified mechanic including a full quality check. At handover, you will receive a basic bike fit and the mechanic will explain the features of the bike. If you are not happy with the product, we will return the product for you.
If you have any questions about Go BikeService you can contact us via our website: http://www.gobikeservice.com.
Warranty and returns
LOGO guarantees each new LOGO e-bike bicycle frame against defects in workmanship and materials for 2 years. All original components are guaranteed from the date of purchase until 2 years as well.
The warranty only applies to the original owner and is not transferable. The original invoice is needed to claim the warranty. The warranty doesn’t cover improper assembly, normal wear and tear, installation of parts or accessories, or follow up maintenance. Also the damage of an accident is not covered, just as misuse, abuse or neglect. LOGO is not responsible for incidental or consequential damages.
If you have a question about your warranty, please go to our contact page and send us a detailed message about your question. We will contact you as soon as possible!
Service and support
LOGO e-bike specialists are available at the following locations:
5253 RN Nieuwkuijk
E-Bike Masters Rotterdam
3071 PP Rotterdam
E-Bike Masters Den Haag
Laan van Nieuw Oost-Indië 100
2593 BX Den Haag
E-Bike Masters Amsterdam
1171 CJ Badhoevedorp
E-Bike Masters Eindhoven
5658 LH Eindhoven
Burgemeester van Randwijckstraat 10
5328 AT Rossum
Van Eyck Sport in Aalst
+32 53 78 12 78
Van Eyck Sport in Erpe-Mere
+32 53 63 23 61
Van Eyck Sport in Geel
+32 14 58 93 17
Van Eyck Sport in Dadizele
+32 56 54 04 40
Van Eyck Sport in Sint-Pauwels
+32 3 766 02 72